When we talk about our public banking system in the era of Globalization they have to be more customer friendly. This is the only way in which they will be able to retain their customer base. The tough competition from the private banks are making things even difficult for the public sector bank.
The employee of the public sector bank are unfriendly toward their customer and their behavior are very rude. They turn different rules and regulation of the bank in their own favor which gives them privilege over the private sector staff and most of the time they create unwanted communication gap with the customer so that they can have their fun time.
The simple initiatives are not taken by these staff and they left the customer to run around different table for their work. When people like us argue " See this is the simplest thing which are expected from a staff working at managerial position and they should do it " then there is fair enough chance to get your work done. Otherwise it is quite impossible for the common people to get their work done. The moment bank staff says no - you are not even in the position to ask reason for it. You just have to run around to brings different unnecessary documents, have to spend hour in the bank and have to pay unnecessary traveling cost and believe me we didn't talk about the time killed in the whole process and the frustration and the mental torture which the bank staff gives you comes as free of cost.
Again a simple helpful hand from the staff side will change all the relationship between the staff and the employee and the managers are expected to take steps for it, but as the managers lacks proper training and soft skill it is quite impossible for them to take simple initiative. The customer friendly behavior of the private bank staff is out of box thinking for them.
Now the days are gone when your rough behavior was tolerated by the customer. Now at every step they have an option to switch and choose. but as we works in the policy field so we are so much concern about the share of public sector in the banking and financial market. We clearly think that despite of the problems we should go far a long end solution rather than running for the short term benefit.
